Wondering how your reward gets credited after you complete an offer? Here's how tracking works and what timeframes to expect.
How does offer tracking work?
When you complete an offer, the offer provider tracks your activity and confirms you completed it according to its requirements. Once it's tracked, the provider passes this on so the reward can be credited to your TopSurveys account.
How long does tracking take?
Most offers are tracked within three business days, though this can vary by offer provider. Weekends don't count toward this timeframe.
Why do some offers take longer?
Some offers have an extra verification period that can take up to seven business days. This happens when the offer provider needs more time to confirm the offer was completed correctly before releasing the reward.
What does pending mean?
Pending means your reward is still being processed while the offer is tracked or verified. You can check this anytime in Games Activities by selecting Show Pendings. You don't need to do anything.
Reward still not credited?
Contact TopSurveys Support at [email protected] or through the contact form with the details of the offer if your reward hasn't been credited after three business days for standard tracking, or seven business days for offers that need verification.